Singing Machine SMG-137 CD+G Karaoke System
by Singing Machine
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List Price: Category: Musical Instruments See more product details |
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Customers in the UK,
Buy this product at amazon.co.uk
for British Pounds
Digital Cameras Photo Reviews of Singing Machine SMG-137 CD+G Karaoke System
Customer Review: music machine
Summary: 2 Stars
Contacted seller with a problem on 1-14-09 and have not heard back yet from them. Machine arrived as promissed and very quick, but not getting response back on tech. advise.Customer Review: Not loud enough
Summary: 2 Stars
We use this product at our church to play accompaniment CDs. It is not loud enough to be used in our sanctuary and the sanctuary is not that big.Customer Review: Poor customer service with this company
Summary: 1 Stars
I bought this item for Christmas for my children. After threee uses, the microphone made no more sound, so I contacted the customer servie department of the Singing Machine Company. No phone call, because they only respond by email. They told me that it was still under warranty but I had to determine if it was the microphone that wasn't working or the jack on the machine. They told me to plug the microphone into any stereo with a microphone jack. Well this is not easy to do, because very few stereos let you use a microphone. I finally found a friend of a friend who had one and we tried it, and the microphone did not work. So I emailed the company. They told me now I had to prove it also wasn't the jack on the machine, by taking it to a stereo repair shop. They would not pay for shipping or insurance of the karaoke machine unless both the jack and microphone were damamged/broken. If I only sent the microphone and the jack was the problem as well, they wouldn't replace that part or the machine because they only do one exchange per product line. If I sent the machine with the broken microphone, and the machine was not damaged, they wouldn't pay for the microphone replacement because they would have to charge me for their technicians to investigate my machine. So, I go out and buy my own microphone and the machine still doesn't work. Now I tell them that the jack is also broken, and I want to ship everything for a replacement. Well, now I was past my 30 day warranty, so they could not help me. Now I have a wonderful new microphone and a broken Karaoke machine. Horrible Company! Horrible Policies!Customer Review: Buyers Beware! Within a year, the CD's won't play
Summary: 1 Stars
I have bought 2 of these machines within the last 2 years. The first one I bought stopped playing the CD's within a year. My girls have so much fun with it that I decided to buy another one. I bought the Singing machine for Christmas 2007. The girls loved it again until it just stopped playing CD's again. I contacted the Singing Machine company thinking first off, that it hasn't been a year and second off, this was the second machine I have owned in 2 years and the same thing happened. They gave me some tips and told me that the warranty was only 3 months. That alone should have been a warning to me. They also told me that I could send it in and they would repair it for $45. I could buy a new one for that! Or at least put it towards, a different brand. As much as the kids loved it, I will not buy another one from this company because I feel it is a poorly made machine. Beware!
Anything with only a 3 month warranty should be a big red flag for the consumer!
Customer Review: Doesn't Work.
Summary: 1 Stars
My daughter opened this gift Christmas morning to great excitement only to find it did not work. Needless to say she is very disappointed on Christmas morning : (
This is a cheaply made product. I found that the reason it would not work is that the CD scraps against the side of the compartment and won't spin freely. This product is basically cheap junk from China and Amazon should be ashamed of themselves for selling it. I am not looking forward to dealing with the complicated and time consuming return process and don't think I will buy anything like this from Amazon again. I would think they would have a little more control over what they sell considering the hassle of returning products to them. Or maybe it is part of their strategy to just sell as much junk as they can while knowing people will try to return it to a local store making a different retailer deal with the bad products they sell? Shameful.