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Digital Cameras Photo Reviews of Razer Copperhead Tempest Blue 2000 Dpi Mouse with built-in MemoryCustomer Review: Nice Mouse but Terrible Support Summary: 4 Stars
I was a nice looking mouse and had good reviews. I bought it in the hope that the drivers would not conflict with other programs on my computer as do some drivers and it is hyped to work plugged into any machine without installing special drivers. This is true. But it is necessary to install them to adjust the default settings on the mouse.
Neat blue racing stripes. It took a little getting used to holding it with thumb and ring figer tips instead of my palm like some other mice. Very responsive. I even bought the special Mantis matts for it. It was very satisfactory playing MMOs on my Falcon MachV. The buttons were somewhat difficult to use on the right side of the mouse and the double-click adjustment never seemed to work well (either too fast or too slow) and had to be adjusted to slow to work most of the time (at least for me). This was annoying but I was getting used to it.
The problems started when I wanted some support. The mouse worked well until I tried to update the drivers and firmware. I followed the directions but after installing the updated drivers in XP and updateing the firmware on the mouse it stopped working on my computer. The configurator program would not any longer recognize the mouse and the cursor would not move. Lights up but no cursor movement. Somehow my copy of XP was altered while updating the mouse software and this mouse will no longer work on my machine. This mouse lights up and is recognized and the cursor works on our other computers. Just not mine.
Support was first via computer generated "read our knowledge base and uninstall/reinstall" as one would expect. After a week of emails back and forth I get a number and actually talk to a person who supposidly writes everything down and passes your case to "tier 2." All of the emails up to this point obviously generated by computer in English as a second language vocabulary. This was followed by an email advising me to reinstall Windows XP. Dig this:
-----Hi,
Thank you for reverting back. You have mention to our phone support agent that the mouse works fine on another machine. You select automatic install when prompted for your Freescale driver and Windows installed a copy which is now causing your Configurator not to recognize the mouse.
All solutions which we have recommended to you do not work on your machine.
We normally would not recommend that you install a fresh copy of Windows on your machine but at this juncture, we would highly recommend that you do so and install the mouse drivers again.------
Apparently it's not their problem, notice how it's Windows that screwed up. Incidently, no solutions ever offered but "please to reinstall" or 'please to try another USB port." No joy. The lady who I actually talked to only took information but provided no tech support.
Sorry but I'm a busy practicing surgeon who uses the computer for both business and pleasure. I've no intention of reinstalling windows on this machine in order to use a $70 hunk of plastic.
Microsoft support is actually better in my experience and this doesn't say much for Razer support.
I'm going back to logitech. I don't know that their support is better but at least I haven't had any real problems with the logitech mice in the past. I ordered a G5 and the Razer went in a drawer. Good luck if you buy it. The mouse itself was just Ok. Not just nice.
Oh, and I guess I'm missing why it is the blue one costs more then the green or the red one? They all have built in memories. I thought they were the same mechanically and electronically.
G. Richardson MD
Customer Review: Great mouse, some durability issues Summary: 4 Stars
I used this mouse for almost 2 years before it crapped out on me. During that period, it performed like a champ. Before this, I had a cheap $15 kensington, ever since I made the change I will never be able to go back to a standard optical mouse. The tracking and responsiveness on this mouse is unmatched.
The shape of this mouse takes a little getting used to. Its symmetrical design is meant to cater to both left and right handers, so it may feel awkward at first. It's also somewhat small, and thus not meant to be completely palmed. However, once you adjust it'll feel perfect and facilitate great fragging!
The buttons on the right of mouse are a little hard to access, but still usable. On-the-go sensitivity (5 dpi settings) is a big plus. Oh, and it looks awesome!
Unfortunately this mouse developed serious issues after almost 2 years. One day it just started randomly disconnecting/reconnecting itself every few minutes, which presented an intolerable problem while gaming. I tried several troublshooting techniques (reinstalling/updating drivers and firmware, reconnecting/resetting the mouse, etc.) to no avail. Ultimately, I purchased a Deathadder (also a great mouse!) as a replacement.
Overall, this mouse is a solid performer, but for the price I expected it to last me more than 2 years.
Customer Review: Allowed me to take out more dudes Summary: 4 Stars
Definitely improved my skills in Rainbow Six Vegas 2 when compared to my USB optical mouse. It wasn't a miraculous quantum leap but it was a definite improvement. My shooting accuracy went from around 20-25% (no, I wasn't real good at Vegas 2 to begin with) with the USB mouse up to around 30-35% on average with the Razer. Also, it takes some tweaking of the settings and a few gaming sessions of test driving to get the mouse just right for you.
I didn't give it 5 stars because I don't totally like the ergonomics of the mouse as much as just a plain old regular Dell or HP standard mouse. The Razer feels too long and low for my hands. Also the right side buttons aren't positioned very well (they're used for changing the sensitivity in-game). Also, $50 isn't exactly a bargain for such a simple device.
Overall, I'm happy with the mouse. Like I said, I became a better, more accurate player(about a 20-30% improvement in my accuracy) in Vegas 2. However, don't expect this mouse to perform miracles.
Customer Review: Best mouse I've ever owned Summary: 4 Stars
I really like this mouse. In addition to the great looks, it is the most responsive mouse that I've ever used. A slight flick of the wrist and you are able to get where you need to go. That means there is a bit of a learning curve to using the mouse but it's not steep.
The only slight drawback for me is the two buttons on the right side of the mouse are nearly impossible to use. They are preset to change the dpi up and down but as of yet, I haven't found a need to do that. I have the mouse set up for the fastest settings and left it that way. You can reprogram all of the mouse buttons but because of the difficulty I personally have in reaching these buttons, I figure I'm just going to use the thumb buttons on the left.
The mouse has the ability not only to use updated drivers but also updated firmware because of the onboard memory.
If the two right side buttons were easier for me to get to, I'd give this mouse 5 stars.
Customer Review: It grows on you... Summary: 4 Stars
At first when I bought this mouse I didn't like it. It just didn't fit my hand the way I was used to holding a mouse.... but after a week or so I really started getting used to it, and now I do find it comfortable. All I can say is give it a chance and get used to it... it grows on you!
Response is great and the on the fly synapse adjustment is nice... handy when you want to change sensativities without going into a setup mode.
Some said you can't use the side buttons... I find that only 50% true. You can use the side buttons on your side, but the far side are not really useful in my opinion.
What you do get is a quality mouse which should last some time...
I find the side rails on this mouse slightly annoying. Thinking I might cut them off with a matte knife and then apply a hot knife to the cuts to soften the edges off.... but not right now, can't justify that in case I mess it up... so sometime in future I will do it.
More Customer Reviews: First Review ‹ 2 3 4 5 6 7 8 9 10 11 › Last Review
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