Magellan Maestro 3220 3.5-Inch Portable GPS Navigator
by Magellan
|
Our Price: $999.99 Availability: Usually ships in 1-2 business days Buy Used: from $199.99 (click here) Category: GPS or Navigation System See more product details |
|---|
Customers in the UK,
Buy this product at amazon.co.uk
for British Pounds
Digital Cameras Photo Reviews of Magellan Maestro 3220 3.5-Inch Portable GPS Navigator
Customer Review: Avoid at All Cost
Summary: 1 Stars
After hours of troubleshooting, following online instructions, changing USB cables, etc. I still could not connect to my PC. I then contacted "customer service". The Indian rep asked me why I wanted to connect the unit. He said forget it and just try to use the unit as-is. (It was one of those "HUH" moments) I told him that as per factory instructions the first thing a user was supposed to do is update firmware and maps. Finally he told me that my unit/ serial number was not compatible with Windows XP Pro SP3 or Vista. He told me to find a friend with a different operating system that may work. (you can't make this stuff up) :>)
Since this was an unacceptable response I wanted to escalate the problem. As many of you know, finding a stateside/ corporate contact is virtually impossible. I found a media contact in France who initially denied affiliation with Magellan. She said the name of her company just sounded like the GPS company. This was a lie since her company website had the same registered Magellan logo referencing Magellan products. Simply amazing.
Finally I was given some medium level technocrat/ managers in the US. They were completely useless suggesting that I upgrade to Windows XP Pro SP4. As most of you may know, there is no service pack 4.
Magellan horror stories abound on the web. There are many manufacturers selling GPS units. Magellan is a rogue company. They are totally oblivious to providing even the minimum level of customer service. Avoid Magellan at all cost. You will be very happy you did.
Customer Review: Dead On Arrival
Summary: 1 Stars
I ordered the Magellan because 1) it was on sale, 2) I was about to take an extended road trip and thought that a GPS would come in handy. When it arrived I looked for the instruction manual. There isn't one. It comes with a CD to put in a computer and you can print your own instruction manual. You pay for a product and the company asks you to use your paper and ink to see how to use it. Well, the CD said to simply plug the unit into a 12 volt outlet and go. I took it to my car, plugged it in and got the message that the battery was at critical low level and to recharge the unit. I took it back inside, looked through the package for the charger but there wasn't one. I put the CD back on the computer and it had no mention of a charger. So I went online to Amazon and found that you have to buy a charger separately. In my experience, even cheap electronic devices usually come with a charger. So I order one and when it arrived I plugged the Magellan into the wall socket. I gave it a day and it was still at critical low level. I gave it 2 days and it was at critical low level. So I plugged it back in my car hoping it would charge up as I drove. It charged up enough to enter my destination for my trip, but upon hitting the road the unit kept shutting itself off due to a critically low level with the battery. I contacted Magellan's online support department but never recieved a response. I sought to get a replacement from Amazon and found that there were no more in stock so I got a credit to my account instead. A very disappointing experience.