Logitech Harmony One Universal Remote with Color Touchscreen

Logitech Harmony One Universal Remote with Color Touchscreen
by Logitech

Logitech Harmony One Universal Remote with Color Touchscreen
List Price: $199.99
Our Price: $159.99
You Save: $40.00 (20%)
Availability: Usually ships in 24 hours
Category: CE
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Customers in the UK, buy this product at amazon.co.uk for British Pounds

Digital Photo Product Details

Manufacturer: Logitech
Model: 915-000140
Color: Black
Product features:
  • Easy Internet-based setup and live customer support
  • Dedicated on-screen activity buttons
  • Color LCD touch screen
  • Contoured backlit buttons
  • Can learn IR codes from existing remote controls
Accessories:

Digital Cameras Photo Reviews of Logitech Harmony One Universal Remote with Color Touchscreen

Customer Review: It's A Wonder That It Works At All
Summary: 5 Stars

The remote is definitely worth the cost, provided you get it from Amazon or an equal online source or discount outlet. If instant gratification is required, like from BestBuy, then you're really going to pay for it, as much as $100 more depending on your location. I'm located in a town of about 70,000, and I use the local BestBuy to read boxes, try out stuff, and kibitz with reps about features. Then I order what I want online. To me, the name BestBuy is an oxymoron.

Now to the remote: for the most part it works great. In my man-cave, I have expert knowledge, and my spouse, in the past, has always deferred operation of my CAVE to me. CAVE is an acronym I made up that stands for Coordinated Audio Visual Ensemble. I use the acronym since one is no longer just turning a TV on and off, and the distinction is important.

My system is older, requires five remote controls, and lets face it, I'm the only person on the planet that can make it work. That has changed for the good and the bad. The good is my wife can use all the functions of the CAVE, and the bad is I no longer have expert power or total control of the remote.

The set up is not easy. If one does not understand why three remotes may be required to watch a DVD, then it may take some help getting it set up. For example, in the setup process, say for the TV, one needs to know, which video function is used for this operation. (In my system--pre HDMI--there is Video 1, Video 2, and Video 3 and I use the latter for TV.)

My point here is, if you do not understand what each remote is doing and how the video and/or sound from the DVD, VCR, TV, Roku, tape deck, tuner, turntable, etc is distributed to your output devices, the setup will be difficult. I consider myself reasonably tech-savvy, and it took me a few hours.

Of course, it took longer since I have a tendency to think I understand how the setup works, and skip or skim over reading the directions. Most things I purchase, a new camera, computer, phone, etc., I can figure out by skimming or skipping the directions. The Logitech remote is an exception. To paraphrase from Zen and the Art of Motorcycle Maintenance, "Setting up the Logitech Harmony requires great peace of mind."

It's not that the design is poor; it's what we are asking it to do. The remote can support up to 5,000 brands and up to 16 devices. Add the various types of functions for the device, like sound fast forward, record, etc., and one can see this a very big number. It's a wonder that it works at all.

I've set up three of the remotes, one for myself, and two for relatives. They all love their remote control a lot. And I very seldom get calls about a problem with the remote. So, for the most part, it is very reliable.

The remote sometimes makes a mistake, and not everything comes on like it suppose to. Consider that if you are going to watch a DVD, the remote must turn on the TV, audio amplifier, and DVD unit. If, something happens, maybe the remote is not pointed just right, and only the TV and DVD turn on, Logitech has a solution with its Help Key. Point the remote at the components and TV and press Help. From this point the display menus on the remote will get things working properly.

The Harmony will also control each device individually exclusive of the other components. For example, to adjust the speaker volumes of a surround sound system, press the Device Button on the Harmony Remote and follow the menus to access all the functions of the audio amplifier.

The thing I REALLY liked about the Harmony is the ability to personally name each viewing function. In the various setups I've done for relatives and myself, I've used names like TV Satellite, TV Antenna, Roku Box, and DVD-VCR, to mention a few. I prefer may labels to the Harmony default labels.

So what are the cons? Rather than cons they are more nitpicking on my part. At the time I set up the last Logitech Remote, late September of 2010, there is no category for home digital media products (HDM) that have proliferated lately. (Note: The HDM usage is the reviewer's, used for brevity, and is not official)

The most well know HDM example is the Roku box, formally known as the Netflix box. These devices permit streaming access to Netflix, Amazon, Facebook, YouTube, and a lot more. HDM devices are currently lumped in with DVD players in Harmony's hierarchy. Lately, HDM capability is being added to DVD and Blu Ray players and TVs.

When I set up a system with a Blu Ray player that had HDM capabilities, I discovered that the Harmony has no functionality with the HDM. That is, the Harmony will start the DVD/Blu Ray player and display the menu, but at this point the user must navigate with arrows and/or buttons to get to the HDM functions. I would prefer to have it work so that I could label one function Blu Ray, and label the other function Home Media.

So far as I know, this is not possible at this point in time. In fairness to the folks at Logitech, I never talked to technical support, so I don't know this for a certainty. The setup was late on Saturday night and I had an early flight on Sunday morning, so I was out of time. Yes, in this instance I did read the directions, went online at Logitech, and spent 15 minutes with Google.

I explained this to my sister, and she has since used the remote and understands the extra steps needed to watch her Netflix shows. It's important to mention that all require remote control functions work on the HDM product, e.g., one can fast forward or pause a Netflix movie with the Logitech remote.

Next, and this is really picking nits, the remote, by design requires more battery power, and it needs to be tucked into its cradle frequently for a refill. My natural habit is to think remotes should stay charged with conventional batteries for six months to a year. In the past five months, I've let the remote run out of power maybe three times. It would be nice if the remote would beep or talk when it needs a charge, the way my cell phone and Bluetooth do.

Finally, I wish the remote were a little smarter in selecting channels. That is, some remotes know that after say a "7" is pressed and nothing happens in two seconds, the desired number is actually 7 and the remote changes the request to 007. With the Harmony remote, one must enter "007" or "7" and then "OK." I know it's a small point, but is it too much to ask for something that costs $150 to $250, depending on where it's purchased?

Description of Logitech Harmony One Universal Remote with Color Touchscreen

The color touch screen and sculpted buttons, organized into logical zones with backlighting, give you easy, one-touch access to your home entertainment ? even in the dark. Just one press and you're watching a DVD or your favorite TV channel. The ergonomic design fits comfortably in your hand, and because it's rechargeable, you won't need to worry about buying new batteries. With support for more than 5,000 brands, you can control home entertainment devices that you own today or will buy tomorrow. Our online software guides you through setup, and our live customer support team is available if you need help.

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